![]() “As a company that essentially integrates with a lot of API-first companies, worked exactly as we expected,” states Mehling.Ĭrossover’s implementation of 28 health centers took on average less than 5 weeks per clinic. Elation’s APIs easily plugged into Crossover’s development model, with no surprises or delays, and continues to operate smoothly, with little to no maintenance required. Using Elation’s robust, stable and well-documented APIs, Crossover engineers were able to quickly and easily develop an improved solution, as well as build health center-level configuration to manage data synchronization and ensure a smooth phased roll-out across all health centers.Ĭrossover leveraged the Patient Profile and Patient Clinical History APIs to pull demographic, problem, medication, allergy and immunization data, and then later lab and reference lab data into their member platform, which also integrates with other APIs. Prior to deployment of the Elation EHR to any of its health centers, Crossover’s engineers needed to develop integration to replace the previous member experience. The less-than-optimal integration created frustration and extra work for the technical team, and led Crossover to look for a better solution and a better partner.Ĭrossover’s implementation strategy required parity or better functionality for all health centers going live on Elation and followed a rolling implementation cadence rather than a “big bang” go-live. The absence of structured APIs in the legacy EHR led to downstream maintenance, as well as data synchronization and operational issues. “With our previous EMR provider we had a lot of hoops to jump through to get this level of integration,” says Mehling. Giving members the ability to complete this process from any device, anywhere, reduces wait times at the clinic, a key metric for member satisfaction. The traditional waiting room is replaced by a host, and members are able to complete check-in up to 24 hours before the visit, when they update their health data and complete health screeners, the results of which are available in their Elation chart in real-time and incorporated into Crossover’s “clinical operating system” as metrics and potential areas for proactive follow-up. By designing our care model around the health needs and goals of our members, we remove unnecessary barriers and empower them on their journey to their best health.Īn example of how Crossover removes barrier is how they have redesigned their in-person health centers and check-in process. ![]() According to Ben Mehling, Chief Technology Officer at Crossover Health.Ĭore to Crossover’s mission is eliminating the friction everyone has grown accustomed to in our healthcare system. This commitment includes not just the ability for members to view their health data and visit summaries, but also communicate with their care team, set health goals, complete health assessments, update their record, and self-schedule appointments. As such, they are committed to providing members with digital tools that make the end-to-end health experience a success. Staying true to what’s most important about medicine: the provider-member relationshipĬrossover puts the member at the center of care delivery. ![]() We are also on a mission to advance the practice of medicine, because we believe the world will be a better place when independent primary care is respected, valued, and paid fairly for delivering higher-quality, lower-cost care. It is not surprising, then, that Crossover Health chose Elation Health as its EHR technology partner. Their unique point of view reflects a vision to create the future of Health As It Should Be. Crossover’s care model focuses on primary health – primary care services along with mental health, physical medicine, health coaching, and care navigation. Since its founding in 2011, Crossover Health has been on a mission to design a better way to deliver and pay for care while engaging and guiding a community of members. National virtual care team A partnership that just makes sense
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